Site Visit Information

During your site inspection, the site inspector may ask for copies of documents to ensure compliance with the Medicare DMEPOS Supplier Standards. Listed below are some of the compliance documents that may be requested during the site inspection. Depending on the supplier type and findings during the site visit, the site inspector may request additional information or documentation not listed below. 

  • Licensure – Any federal, state, and local licensure required to operate your business (Supplier Standard 1) 
  • Insurance – Certificate of General Liability Insurance showing NSC as the certificate holder with our address of PO Box 100142 Columbia, SC 29202 (Supplier Standard 10)
  •  Inventory – Credit Agreements or Invoices (Supplier Standard 4) 
  • Complaints – Complaint resolution protocol and complaint log/form (Supplier Standards 19 and 20) 
  • Warranty Coverage Notification (Supplier Standard 6)
  • Rent/Purchase Option Notification (Supplier Standard 5) 
  • Ownership/Management – Listing of all owners/management to include names and titles (Supplier Standard 17) 
  • Surety Bond Agreement (Supplier Standard 26) 
  • Accreditation Information (Supplier Standard 22) 
  • Instructions – Documentation for written instruction/information on beneficiary use/maintenance of supply  (Supplier Standard 12) 
  • Oxygen Licensure – A supplier must obtain oxygen from a state-licensed oxygen provider. The supplier must be able to submit a copy of that provider’s state oxygen license if requested. (Supplier Standard 27)

In addition, the site inspector may ask for additional information to be submitted providing proof of the following: 

  • Signage – Business sign with company name and hours of operation are required to be posted. (Supplier Standard 7) 
  • Accessibility to Physical Site – Physical location must meet all federal accessibility guidelines. (Supplier Standards 1 and 7) 

Please see the Site Visit topic under the Frequently Asked Questions section of our website for additional information regarding the site inspection process. 

Contact NSC

Email National Supplier Clearinghouse

Contact a specific NSC department

Telephone: 866-238-9652

IVR: 866-238-9652

Address:

National Supplier Clearinghouse

Palmetto GBA, AG-495

P.O. Box 100142

Columbia, SC 29202-3142

Other Palmetto GBA Sites

Palmetto GBA Home

DMEPOS Competitive Bidding Program

Jurisdiction J Part A MAC

Jurisdiction J Part B MAC

Jurisdiction M Part A MAC

Jurisdiction M Part B MAC

Jurisdiction M Home Health and Hospice MAC

MolDX

National Supplier Clearinghouse MAC

PDAC

RRB Specialty MAC Providers

RRB Specialty MAC Beneficiaries

Anonymous