Can I call the Reopening line to change the total number of post-operative days I billed?

Answer: 
No, our telephone reopenings unit cannot accept a request to change the number of post-op days billed.  Please submit your request in writing using a "Reopening: Simple Claim Correction" form or through eServices using a Simple Claim Correction eForm.  

Note: If your claim was rejected with remittance advice remark message MA130, you must submit a new claim with the missing information. Reopening requests for rejected claims will be dismissed.

Not an eServices user yet? Sign up today to take advantage of online form submissions and the other time saving features including online eligibility and claim status, online remittances and eClaim submissions.  

You can participate in eServices if you have a signed electronic data interchange (EDI) Enrollment Agreement on file with Palmetto GBA Railroad Medicare. If you are already submitting claims electronically, you do not have to submit a new EDI Enrollment Agreement. See the Access eServices section of our website for more information.

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Provider Contact Center: 888-355-9165

IVR: 877-288-7600

TTY: 877-715-6397

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