How can I get a duplicate remittance notice?

Answer
There are several different ways to access duplicate remittances from Railroad Medicare. 

Palmetto GBA's eServices
Providers that have an Electronic Data Interchange Enrollment Agreement on file with Palmetto GBA Railroad Medicare can access their remittance notices through our
eServices internet portal. In addition to using eServices to view and print a duplicate remittance notice, you can store remittances and utilize search features to find specific information on the notices.

Interactive Voice Response (IVR)
Providers can use the IVR to order a duplicate remittance notice for a specific claim, or for a specific check or EFT number. To request a duplicate remittance notice through the IVR, call 877-288-7600 and select option 1 from the main menu, then option 4 from the next menu. If you need assistance with entering letters in the correct format use our
IVR Conversion Tool. 

Contact Railroad Medicare

Email Railroad Medicare

Contact a specific Railroad Medicare department

Provider Contact Center: 888-355-9165

IVR: 877-288-7600

TTY: 877-715-6397

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