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Printed Date: 9/22/2015
For provider inquiries, you can call the Provider Contact Center toll-free at 888-355-9165, Monday through Friday, from 8:30 a.m. to 4:30 p.m. for all time zones with the exception of Pacific Time (PT) which receives service from 8 a.m. to 4 p.m. PT.
When you call the toll-free 888-355-9165 line, the system provides the following options:
Press 1 for Claim Status, Eligibility or a Duplicate Remittance Advice
Please note: Claim status, beneficiary eligibility and duplicate remittance advice should be requested through our Interactive Voice Response (IVR) unit at 1-877-288-7600 or through our secure internet portal, eServices.
Press 2 for Technical Support Regarding EDI or eServices, then
Press 3 for Provider Enrollment, then
Press 4 for Telephone Reopening, then
Press 5 for Customer Service
Press 6 for Our Mailing Address and Hours of Operation
Press 7 for Help with a claim that was submitted without an MBI and rejected with Remittance Advice Remark Code N382 — Missing/incomplete/invalid patient identifier
Press 9 to repeat this menu
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Last Updated: 11/19/2020