How can I email a question to Railroad Medicare?

You can email a question to Railroad Medicare using the Email link on our Contact Us page. Just look for the Contact Us link in the black toolbar at the top of each Railroad Medicare website page.   

In order to ensure your privacy, please do not transmit Protected Health Information including any of the following information to Palmetto GBA via email. Revealing this information online could expose you or others as a target for Medicare fraud and abuse.

  1. Personal information, including Social Security numbers, which you would like to keep private
  2. Beneficiary information, including Health Insurance Claim (HIC) Numbers or Medicare Beneficiary Identifiers (MBIs), coinsurance and deductible information, dates of Medicare entitlement, copies of or information from Medicare claim forms, Medicare reports of eligibility, and Medicare Summary Notices (MSNs)
  3. Information covered under the Freedom of Information Act (1967) and/or the Privacy Act of 1974
  4. Claim specific data

Email responses to your questions will be processed according to CMS standard timeliness guidelines for all written inquiries. For an immediate response to your questions, providers should contact the Railroad Medicare Provider Contact Center (PCC) at (888) 355-9165.

Contact Railroad Medicare

Email Railroad Medicare

Contact a specific Railroad Medicare department

Provider Contact Center: 888-355-9165

IVR: 877-288-7600

TTY: 877-715-6397

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