Start Using MBIs in the IVR Now

The transition period during which you can use either a patient’s Health Insurance Claim Number (HICN) or a Medicare Beneficiary Identifier (MBI) ends December 31, 2019. All Railroad Medicare systems including our Interactive Voice Response (IVR) unit accept MBIs and now is the time to start getting used to entering an MBI, instead of a HICN for your IVR transactions.

Need help using MBIs in the IVR? Our IVR Conversion Tool can help! Use our IVR Conversion Tool to quickly convert an MBI into the numbers/characters that are required by our IVR. This tool also converts your Provider Transaction Access Number (PTAN) and your patient’s name. 

As an alternative to the IVR, providers with an Electronic Data Interchange (EDI) enrollment agreement on file with Palmetto GBA Railroad Medicare and a claim in history can use Palmetto GBA’s eServices online provider portal to check claim status and patient eligibility, to view and print remittance advice, and more. If you are already submitting claims electronically to Railroad Medicare, you do not have to submit a new EDI Enrollment Agreement. Register for eServices today at

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Provider Contact Center: 888-355-9165

IVR: 877-288-7600

TTY: 877-715-6397

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