How do I update my provider information on an existing Railroad Medicare provider number?

Answer
Please first notify your local Part B Medicare Administrative Contractor (MAC). Once you have received confirmation that the provider’s record has been updated by your MAC, please allow 7-14 business days before sending notification to Railroad Medicare.

You can fax or send written notification of the change to our Provider Enrollment unit. Please send your request on your provider/practice letterhead and include the following information:

  • Provider's name
  • Railroad Medicare Provider Transaction Access Number (PTAN)
  • National Provider Identifier (NPI)
  • Tax Identification Number
  • Contact number
  • Explanation of what needs to be changed
    • Billing address – Include new billing address 
    • Practice address – Include new practice address
    • Practice name – Include new practice name
    • Provider's name – Include provider’s new name 
    • Provider retired – Include date provider retired
    • Provider left group – Include date provider left group 

You can fax the request to (803) 382-2415 or mail the request to: 

Palmetto GBA Railroad Medicare
Attention: Provider Enrollment
PO Box 10066
Augusta, GA 30999

Provider Enrollment no longer accepts telephone requests to update a record or enroll a provider.

Contact Railroad Medicare

Email Railroad Medicare

Contact a specific Railroad Medicare department

Provider Contact Center: 888-355-9165

IVR: 877-288-7600

TTY: 877-715-6397

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