What information do I need to include when I send a written inquiry to Provider Enrollment?

In order to respond to written inquiries, Medicare regulations mandate that we verify the requestor is a Railroad Medicare provider. 
If you submit your request on your company or practice's letterhead, the letterhead must:

  • Include the name of the provider
  • Pay to address on file with the local carrier
    • NPI
    • The provider’s Railroad Medicare PTAN
    • Tax Identification Number (TIN)

Contact Railroad Medicare

Email Railroad Medicare

Contact a specific Railroad Medicare department

Provider Contact Center: 888-355-9165

IVR: 877-288-7600

TTY: 877-715-6397

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