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Printed Date: 9/22/2015
Providers are now able to give immediate feedback on their customer service experience with Palmetto GBA/Railroad Medicare through our Provider Experience survey. On this survey, you can provide feedback on your most recent interaction with Palmetto GBA/Railroad Medicare that occurred by telephone, chat, email, mail or social media (Facebook, Twitter or LinkedIn). We value your comments and opinions, and we look forward to a culture of continuous improvement in the way we conduct business and serve our providers.
Palmetto GBA intends to demonstrate its commitment to our partnership by sharing with you the process improvements we implement based on your feedback. By working together, we can enhance your experience and elevate the level of service, education, information and transparency you have come to expect from Railroad Medicare/Palmetto GBA.
Here are some of the enhancements we have made as a result of your feedback:
We have posted many Frequently Asked Questions that are sortable by Topic. These FAQs were created based on your inquiries to our Provider Contact Center as we hear your common questions and concerns about specific billing requirements and coverage guidelines.
Focusing on the education we conduct for our providers, we recently conducted the following live webcasts that are now available as on-demand recordings:
We are looking forward to hearing from you so that we can continue our progress in meeting our your needs.
Important note: When you take the survey, please be sure to select the "RRB Specialty MAC" button so we know you are talking to us.
Thank you in advance for our helping us to be better every day!
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Last Updated: 1/01/2020