Jurisdiction J Part B MAC

Part B Providers in Alabama, Georgia and Tennessee

Due to the high volume of calls, the call center agents will not be able to assist callers at this time with services that are available through our self-service tools (i.e., claims status, eligibility checks). If you are calling for these types of requests, be advised that the agent will only be able to place you back into the IVR and/or refer you to use the eServices portal.

The IVR Conversion Tool will assist you in entering the Provider Transaction Account Number (PTAN), the patient's Medicare number and name in the Palmetto GBA IVR. Be sure to write down the conversion numbers before calling. Keep it prominent for future calls. TIP - Using a speakerphone when in the IVR can interfere with using the various functions.

Medicare is removing Social Security Numbers from Medicare cards. New cards with a number unique to each patient will replace the old cards, which will be mailed between April 2018 and April 2019. This change will help protect the patient’s identity. #NewCardNewNumber