What is Pro32 software and does it cost anything?
Answer:
The PC-ACE Pro32 software is a claims-entry software available from Palmetto GBA at no cost. It cannot be used in conjunction with any other software.

What do I need to do to utilize the Pro32 software? Where do I start?
Answer:
If you currently have a submitter ID, you can download the PC-ACE Pro32 software from our website under the EDI, Software & Manuals page for your contract.

Once I download the PC-ACE Pro32 software, is it an easy process?
Answer:
Yes. Please use the PC-ACE pro32 User’s Manual and the PC-ACE Pro32 Reference Guide along with the confirmation sheet you received. The PC-ACE Pro32 training modules are designed to address the basic information you will need to know to submit a claim electronically. You can view the PC-ACE Pro32 training modules from our website under the EDI, Software & Manuals page for your contract.

Do we have to manually enter each claim into the Pro32?
Answer:
Each claim must be manually entered. Pro32 cannot accept claims transferred from another software program. Please refer to the Pro32 user's manual, as well as Pro32 Training Module 3A (Part A claims) or 3B (Part B claims) for additional information.

Contact Palmetto GBA JJ Part A Medicare

Provider Contact Center: 877-567-7271

Email JJ Part A

Contact a specific JJ Part A department


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