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© 2021 Palmetto GBA, LLC

We frequently update our articles to reflect the latest changes and updates to Medicare, and strongly recommend you visit this article at link below to confirm you have the latest version.

Published Date:12/30/2020

Printed Date: 9/22/2015

URL: http://palmgba.com/marlowe/redesign6/article.html

  • Can I call the Telephone Reopening Line to correct claims that were rejected as unprocessable?
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Answer: Claims that have been rejected as unprocessable should be corrected and resubmitted as new claims.

If you need assistance determining why your claim rejected, check the Palmetto GBA Denial Resolution Tool by selecting Tools from the home page. The Denial Resolution Tool is alphabetized by type of service and reason for denial. After checking this tool, if you need assistance to understand why your claim was rejected as unprocessable, call the provider contact center. The customer service representatives have the resources to help you to determine what information may be needed.

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Last Updated: 12/30/2020

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