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Printed Date: 9/22/2015
Are you aware that Palmetto GBA provides comprehensive tools to assist you in accomplishing a variety of tasks in order to save you time and streamline your processes? Calling our Provider Call Center (PCC) isn’t the only way to receive immediate assistance from Palmetto GBA.
Here are the top tools available to providers designed to streamline communication and enhance your productivity.
Palmetto GBA providers can access the status of Medicare enrollment applications through use of two self-service tools — Interactive Voice Response System (IVR) and the Palmetto GBA website. Both methods can be achieved in a few simple steps. To check the status of your application via:
Palmetto GBA website Please visit the website for your contract and line of business (LOB):
Interactive Voice Response (IVR):
Once an appeal has been submitted, you are able to check the status with a few quick clicks by utilizing the Redetermination Status Tool.
The Redetermination Status tool is available in the Self Service Tools section of the Part B home page. Use this tool to find out if Palmetto GBA has received your Redetermination Request and whether your request is pending or completed.
Need a Quick Answer to A Medicare Question? Consider Our Free and Simple Secure Chat Features
Palmetto GBA offers two ways providers can securely engage in electronic chats with our customers, eChat and webchat.
This feature provides real-time interaction with designated Palmetto GBA staff on any topics or specialties they are searching for on either the Palmetto GBA website or within the eServices online portal. The Secure eChat feature also allows users to dialogue with an online operator who can assist with patient- or provider-specific inquires, or address questions that require the sharing of PHI information.
This innovative feature allows providers the ability to interact with designated Palmetto GBA staff so they can receive real-time assistance in locating information on the Palmetto GBA website. Users can dialogue with an online operator who will provide help locating information on any topic.
Palmetto GBA offers immediate offset requests and electronic payments for Medicare overpayments and voluntary refunds in eServices.
You may use the Financial Tools tab to inquire about your payment floor status and last three checks paid. You will only be able to view financial information for the PTAN associated with the eServices user ID you are logged in under, or the PTAN selected if you have multiple accounts linked to your user ID.
The Medicare Coverage Database contains all National Coverage Documents, Local Coverage Determinations (LCDs) and articles. The National Coverage Documents include National Coverage Determinations (NCDs), National Coverage Analyses (NCAs), Coding Analyses for Labs (CALs), Medicare Evidence Development & Coverage Advisory Committee (MEDCAC) meetings, and Medicare coverage guidance documents.
The Medicare Coverage Database (MCD) contains all National Coverage Documents, Local Coverage Determinations (LCDs) and articles. The MCD offers multiple ways to locate and view data:
Document ID Search — Provides users the ability to search both the NCD and LCD databases using the document ID. The search button appears on the right-hand side of the screen.
Use this link for quick access: JJ Part B
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Last Updated: 03/24/2020