© 2020 Palmetto GBA, LLC
We frequently update our articles to reflect the latest changes and updates to Medicare, and strongly recommend you visit this article at link below to confirm you have the latest version.
Printed Date: 9/22/2015
While there are a variety of situations that would generate this error, users may receive this message when their computer system does not meet the minimum system requirements for Palmetto GBA’s eServices.
Due to security requirements, eServices users must ensure that ‘TLS 1.2’ is checked in their browser settings to gain access to the eServices webpage. Older versions e.g., SSL 2.0, SSL, 3.0, TLS 1.0 and TLS 1.1 should remain unchecked. The option is typically located on the Advanced tab under Internet Options in your browser.
To optimize usability of Palmetto GBA's eServices, we recommend that users verify their system adheres to the most current version of minimum system requirements listed in the eServices User Manual (PDF, 8.33 MB).
We value your opinion and want to provide the highest-quality and most relevant Medicare knowledge possible. Please let us know if this article was helpful.
It didn't answer my question
This article was helpful
We’re glad we could help you today and appreciate your feedback. When you rate our articles as most helpful, we know that we are on the right track for providing you with important news and information.
We're sorry this article didn't help you today. We'll use your feedback to review this article to try to revise or expand it. Contact us with more feedback or a question on this topic.
Last Updated: 06/01/2020