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Published Date: 1/20/2015
Printed Date: 9/22/2015
URL: http://palmgba.com/marlowe/redesign6/article.html
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Appeals & Redeterminations Checks for Overpayments Contact Center for Providers Cost Report Filing Credit Balance Reporting Customer Service Center (Beneficiary) Electronic Data Interchange (EDI) eServices Financial Correspondence Freedom of Information Act (FOIA) Coordinator Medical Affairs Medical Review Medicare Secondary Payer (MSP) Provider Audit Provider Enrollment Provider Outreach and Education (POE) Provider Reimbursement Zone Program Integrity Contractor (ZPIC)
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Palmetto GBA welcomes your comments and questions. You can get in touch with us in writing, by telephone or via email. Palmetto GBA is the Part A/B Medicare Administrative Contractor.
Note: We respond to inquiries in the order in which we receive them. Please allow us time to research your question in order to provide you with the best possible service.
Appeals & Redeterminations
Palmetto GBA Part A Appeals - JJ Mail Code: AG-630 P.O. Box 100305 Columbia, SC 29202-3305 Fax: (803) 870-0138
For Fed Ex/UPS/Certified Mail Palmetto GBA Part A Appeals - JJ Mail Code: AG-630 Building One 2300 Springdale Drive Camden, SC 29020-3305
Palmetto GBA, LLC P.O. Box 100312 Columbia, SC 29202-3312 Provider Inquiries: For inquiries regarding overpayments, please call the Provider Contact Center at 877-567-7271.
Fax Numbers: To request an immediate offset, fax your request to (803) 870-0148.
Palmetto GBA Part A PCC Mail Code: AG-840 P.O. Box 100305 Columbia, SC 29202-3305
Provider Contact Center: 877-567-7271 Our PCC Representatives are ready to answer your questions about billing problems and other issues. Please see the following links for more guidance about the Part A Interactive Voice Response (IVR) and contacting the Call Center. IVR Flowchart (PDF, 74 KB) Call Flowchart (PDF, 95 KB) IVR Conversion Tool Part A PCC Hours: 8 a.m. to 6:00 p.m. ET Email Email Part A to have your inquiry answered. Please do not include any Protected Health Information.
Our PCC Representatives are ready to answer your questions about billing problems and other issues. Please see the following links for more guidance about the Part A Interactive Voice Response (IVR) and contacting the Call Center.
IVR Flowchart (PDF, 74 KB) Call Flowchart (PDF, 95 KB) IVR Conversion Tool
Part A PCC Hours: 8 a.m. to 6:00 p.m. ET
Email Email Part A to have your inquiry answered. Please do not include any Protected Health Information.
Cost Report Filing
If you have questions about your Cost Report, please call the Provider Contact Center at 877-567-7271. Mailing Address Palmetto GBA Attn: Cost Report Acceptance Mail Code: AG-390 P.O. Box 100307 Columbia, SC 29202-3307 Fed Ex/UPS/Certified Mail Address Palmetto GBA Attn: Cost Report Acceptance Mail Code: AG-390 2300 Springdale Drive Building One Camden, SC 29020-1728
Cost Report Overpayment Address (checks only) Palmetto GBA, LLC JJA Checks PO Box 100312 Columbia, SC 29202-3312
Regular and Certified Mail Palmetto GBA, LLC Attn: Credit Balance Reporting Mail Code: AG-340 P.O. Box 100308 Columbia, SC 29202-3308 Fed Ex/UPS/Overnight Courier Palmetto GBA, LLC Attn: Credit Balance Reporting Mail Code: AG-340 2300 Springdale Drive Building One Camden, SC 29020-1728 Credit Balance Overpayment Address(checks only): Palmetto GBA, LLC Medicare Finance Mail Code: AG-260 P.O. Box 100312 Columbia, SC 29202-3312 Reports may be faxed to: MCBR Receipts Attn: Credit Balance Reporting (803) 870-0147
If you have questions about your Credit Balance Report, please call the Provider Contact Center at 877-567-7271.
Customer Service Center (Beneficiary)
1-800-Medicare (1-800-633-4227) TTY: 877-486-2048
Visit the Medicare website at www.medicare.gov
Provider Contact Center: 877-567-7271
Email: Medicare.EDI@palmettogba.com
DDE Hours of Availability Monday to Friday 6 am - 8 pm ET Saturday 6 am - 4 pm ET Sunday: Not Available
Palmetto GBA, LLC - PO Box 100312 Columbia, SC 29202-3312
Palmetto GBA FOIA Coordinator AG-840 P.O. Box 100190 Columbia, SC 29202-3190
Email: FOIA@PalmettoGBA.com
All FOIA requests
Palmetto GBA Medical Affairs Mail Code: AG-275 P.O. Box 100305 Columbia, SC 29202-3305 Fax: (803) 870-0137
Send emails to A.Policy@palmettogba.com
Local coverage determinations (LCDs)
Palmetto GBA Part A Medical Review Mail Code: AG-230 P.O. Box 100305 Columbia, SC 29202-3305
Please call the Provider Contact Center (PCC) at 877-567-7271 for Medical Review questions.
Fed Ex/UPS/Overnight Courier Palmetto GBA Mail Code: AG-230 2300 Springdale Drive, Building One Camden, SC 29020 Fax: (803) 870-0131
For questions/concerns related to MSP records, contact the Benefits Coordination & Recovery Center (BCRC) at: 855-798-2627 (TTY/TDD at 855-797-2627 for the hearing and speech impaired). Customer Service Representatives are available to provide you with quality service Monday through Friday from 8 a.m. to 8 p.m. ET, except holidays.
Mailing addresses are available on the CMS website.
Palmetto GBA Provider Audit Mail Code: AG-390 P.O. Box 100307 Columbia, SC 29202-3307 Palmetto GBA Cost Report Appeals and Reopenings Mail Code: AG-380 P.O. Box 100307 Columbia, SC 29202-3307
Email: Filing of Cost Report Appeals JJAudit.Appeal@PalmettoGBA.com Filing of Cost Report Reopenings JJAudit.Reopening@PalmettoGBA.com
Palmetto GBA Part A Provider Enrollment 2300 Springdale Dr. Bldg. One Camden, SC 29020
For inquiries regarding provider enrollment, please call the PCC at 877-567-7271.
Palmetto GBA Part A POE Mail Code: AG-830 P.O. Box 100238 Columbia, SC 29202-3238
For education, please complete the education Request Form. To access this documents, go to the Forms web page at www.PalmettoGBA.com/JJA/forms
Part A Provider Reimbursement Mail Code: AG-390 P.O. Box 100307 Columbia, SC 29202-3307
Fax updated certificates for diabetes education, mammography and PET scan to the reimbursement department at (803) 935-0262.
Still have questions?
Feedback to the Centers for Medicare & Medicaid Services (CMS) If you would like to send any feedback to CMS regarding your experiences with Palmetto GBA, please direct your comments to: POE Coordinator CMS Division of Financial Management & Fee-for-Services Operations 61 Forsyth Street, S.W., Suite 4T20 Atlanta, GA 30303-8909 Email: ROATLFM@CMS.HHS.GOV
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Last Updated: 1/01/2020
Applies to:
Article Topics: Appeals, Redeterminations, and PTANs