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Published Date: 1/20/2015
Printed Date: 9/22/2015
URL: http://palmgba.com/marlowe/redesign6/article.html
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Note: We respond to inquiries in the order in which we receive them. Please allow us time to research your question in order to provide you with the best possible service.
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Appeals
Palmetto GBA Part A Appeals - JJ Mail Code: AG-630 P.O. Box 100305 Columbia, SC 29202-3305 Fax: (803) 870-0138
For Fed Ex/UPS/Certified Mail Palmetto GBA Part A Appeals - JJ Mail Code: AG-630 Building One 2300 Springdale Drive Camden, SC 29020-3305
Provider Contact Center: 877-567-7271
Our PCC Representatives are ready to answer your questions about billing problems and other issues. Please see the following links for more guidance about the Part A Interactive Voice Response (IVR) and contacting the Call Center.
IVR Flowchart (PDF, 74 KB) Call Flowchart (PDF, 95 KB) IVR Conversion Tool
Part A PCC Hours: 8 a.m. to 6:00 p.m. ET
Email Email Part A to have your inquiry answered. Please do not include any Protected Health Information.
Palmetto GBA Medicare Part A Overpayments Mail Code: AG-340 P.O. Box 100312 Columbia, SC 29202-3312 Provider Inquiries: For inquiries regarding overpayments, please call the Provider Contact Center at 877-567-7271.
Fax Numbers:
Cost Report Filing
If you have questions about your Cost Report, please call the Provider Contact Center at 877-567-7271.
Mailing Address Palmetto GBA Attn: Cost Report Acceptance Mail Code: AG-390 P.O. Box 100307 Columbia, SC 29202-3307
Fed Ex/UPS/Certified Mail Address Palmetto GBA Attn: Cost Report Acceptance Mail Code: AG-390 2300 Springdale Drive Building One Camden, SC 29020-1728
Cost Report Overpayment Address (checks only) Palmetto GBA JJA Checks PO Box 100312 Columbia, SC 29202-3312
Regular and Certified Mail Palmetto GBA, LLC Attn: Credit Balance Reporting Mail Code: AG-340 P.O. Box 100308 Columbia, SC 29202-3308
Fed Ex/UPS/Overnight Courier Palmetto GBA, LLC Attn: Credit Balance Reporting Mail Code: AG-340 2300 Springdale Drive Building One Camden, SC 29020-1728
Credit Balance Overpayment Address(checks only): Palmetto GBA, LLC Medicare Finance Mail Code: AG-260 P.O. Box 100312 Columbia, SC 29202-3312
Reports may be faxed to: MCBR Receipts Attn: Credit Balance Reporting (803) 870-0147
If you have questions about your Credit Balance Report, please call the Provider Contact Center at 877-567-7271.
Visit the Medicare website at www.medicare.gov
Email: Medicare.EDI@palmettogba.com Phone number: 877-567-7271
Phone number: 877-567-7271
Palmetto GBA, LLC PO Box 100312 Columbia, SC 29202-3312
Palmetto GBA – Part A FOIA Coordinator Mail Code: AG-840 P.O. Box 100190 Columbia, SC 29202-3190
Email: FOIA@PalmettoGBA.com
Palmetto GBA Medical Affairs Mail Code: AG-275 P.O. Box 100305 Columbia, SC 29202-3305 Fax: (803) 870-0133
Send emails to A.Policy@palmettogba.com.
Palmetto GBA Part A Medical Review Mail Code: AG-230 P.O. Box 100305 Columbia, SC 29202-3305
Please call the Provider Contact Center (PCC) at 877-567-7271 for Medical Review questions.
Fed Ex/UPS/Overnight Courier Palmetto GBA Mail Code: AG-230 2300 Springdale Drive, Building One Camden, SC 29020 Fax: (803) 870-0131
For questions/concerns related to MSP records, contact the Benefits Coordination & Recovery Center (BCRC) at: 855-798-2627 (TTY/TDD at 855-797-2627 for the hearing and speech impaired). Customer Service Representatives are available to provide you with quality service Monday through Friday from 8 a.m. to 8 p.m. ET, except holidays. .
Mailing addresses are available on the CMS website.
Palmetto GBA Provider Audit Mail Code: AG-390 P.O. Box 100307 Columbia, SC 29202-3307 Palmetto GBA Cost Report Appeals and Reopenings Mail Code: AG-380 P.O. Box 100307 Columbia, SC 29202-3307
Email: Filing of Cost Report Appeals JJAudit.Appeal@PalmettoGBA.com Filing of Cost Report Reopenings JJAudit.Reopening@PalmettoGBA.com
Palmetto GBA Part A Provider Enrollment 2300 Springdale Dr. Bldg. One Camden, SC 29020
For inquiries regarding provider enrollment, please call the PCC at 877-567-7271.
Palmetto GBA Part A POE Mail Code: AG-830 P.O. Box 100238 Columbia, SC 29202-3238
For education, please complete the Education Request Form. To access this document, go to the Forms Web page at www.PalmettoGBA.com/JJA/forms
Part A Provider Reimbursement Mail Code: AG-390 P.O. Box 100307 Columbia, SC 29202-3307
Fax updated certificates for diabetes education, mammography and PET scan to the reimbursement department at (803) 935-0262.
Safeguard Services (SGS)-A CMS Unified Program Integrity Contractor 3450 Lakeside Drive, Suite 201 Miramar, FL 33027
Phone Number: (954) 988-2851
Website: www.safeguard-servicesllc.com
Still have questions?
Feedback to the Centers for Medicare & Medicaid Services (CMS) If you would like to send any feedback to CMS regarding your experiences with Palmetto GBA, please direct your comments to: POE Coordinator CMS Division of Financial Management & Fee-for-Services Operations 61 Forsyth Street, S.W., Suite 4T20 Atlanta, GA 30303-8909 Email: ROATLFM@CMS.HHS.GOV
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Last Updated: 1/01/2019
Applies to:
Article Topics: Appeals, Redeterminations, and PTANs