Railroad Beneficiaries

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Email specific Railroad Medicare Part B departments to have your questions answered.

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If you have questions about your Railroad Medicare Part B claim, you may also call our toll-free Customer Service Line at 1-800-833-4455, Monday through Friday from 8:30 a.m. until 7:00 p.m. Eastern Time. For the hearing impaired, call TTY/TDD at 877-566-3572. This line is for the hearing impaired with the appropriate dial-up service and is available during the same hours Customer Service Representatives are available.

Spanish inquiries can be directed to 800-833-4455.

Outreach Information

For Railroad beneficiary outreach information, contact:

Gayle Patterson - (706) 855-3198

Our Address
Should you like to contact Palmetto GBA in writing, please write to:

Palmetto GBA
Railroad Medicare
P.O. Box 10066
Augusta, GA 30999

Note: Please include your telephone number as we may contact you directly to resolve your inquiry.

You may also visit our offices located in Augusta, Georgia.

Additional Questions?

  • You can find direct answers to your technical questions by visiting our Site Help page
  • Need to contact another Medicare department on this site? Go to our Site Contact page.
  • For help with technical problems using your computer on this website, email Palmetto GBA's Technical Assistance

    Contact Railroad Medicare

    Email Railroad Medicare

    Contact a specific Railroad Beneficiaries department


    800-833-4455 - How to use

    TTY 877-566-3572

    Spanish inquiries:


    Railroad beneficiary info:

    Gayle Patterson (706) 855-3198

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