Please Note: There is no Medicare information on our corporate website. Please select a specific contract in the 'Search Within' box for Medicare related information.
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Published Date: 1/20/2015
Printed Date: 9/22/2015
Click on a department to be taken to that area's contact information:
Benefits Integrity Unit (BIU)
Electronic Data Interchange (EDI)
Medicare Secondary Payer (MSP)
Provider Contact Center (PCC)
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Email Railroad Medicare to have your inquiries answered.
Press 5 for Customer Service
Fax: (803) 264-9844
Press 3 for Provider Enrollment
Fax: (803) 382-2415
Enrollment file changes (address, name)
Press 2 for EDI
General Fax: (803) 264-0733
Second Level Screening Fax: (803) 264-1168
Fax: (803) 264-0697
532 (invoice) and 733 (opt out providers) ADS Letters Only
Fax: (803) 264-9842
Documentation for EDI Claims
Fax: (803) 382-2418
Immediate Offset Requests Only
Fax: (803) 382-2412
Correspondence unrelated to immediate offsets or intent to refer letters
Fax: (803) 382-2413
Intent to Refer (3rd Demand) Letters Only
Should you like to contact Palmetto GBA in writing about your Railroad Medicare claim, send your inquiry to:
Railroad Medicare Part B
P.O. Box 10066
Augusta, GA 30999-0001
You may also visit our offices located in Augusta, Georgia.
Send Freedom of Information Act (FOIA) Requests to:
Palmetto GBA - Railroad Medicare
Mail Code: AG-615
P.O. Box 100190
Columbia, SC 29202-3190
Feedback to the Railroad Retirement Board (RRB)
If you would like to send any feedback to the RRB regarding your experience with Palmetto GBA, please direct your comments to: RRBMedicarecommunications@rrb.gov .
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Last Updated: 3/01/2019
Article Topics: Appeals, Redeterminations, and PTANs