FAQs

Find answers to frequently asked Medicare questions below. You can view additional FAQs for Hospice providers on the CMS website. For help with eServices, view our eServices FAQs.


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Can a therapy assistant provide maintenance therapy visits? 10/02/2019
Can Medicare Secondary Payer and Tertiary Payer claims be submitted electronically? 10/02/2019
Can the face-to-face documentation be included with the plan of care (POC) and certification documentation? 10/02/2019
Does our hospice agency need to submit the notice of election along with the request for additional documentation requests/records? 10/02/2019
Does Palmetto GBA send the provider any communication that states the payment amount due includes the accrued interest for Recovery Audit Contractors (RAC) appeals that have gone to the Quality Improvement Organization (QIO) after the decision? 10/02/2019
Does the Certifying Physician in the Home Health agency record need to be reported on the claim? 10/02/2019
Hospice FAQs 10/02/2019
How are medical record requests handled for the Recovery Audit Contractors (RAC) related appeals/redeterminations? 10/02/2019
How are visits counted for continuous home care (CHC)? 10/02/2019
How do I find out why a claim has been returned to the provider (RTP) for correction? 10/02/2019
How do I know if Medicare is primary or secondary? 10/02/2019
How do we handle billing when an HMO patient, who is receiving home health services from us, disenrolls from the HMO and is eligible for Medicare? 10/02/2019
How long should a home health agency retain billing records, and where can I find that information? 10/02/2019
I cannot seem to locate your hospice or home health training manuals on the Palmetto GBA website. Are they obsolete? 10/02/2019
I have a lot of claims in 'S' status with reason code 30928. Can someone explain why my claims are being held? 10/02/2019
I have a patient who has an open liability claim on the Common Working File (CWF), but we are seeing him for services not related to the auto accident. How should I file these claims with Medicare? 10/02/2019
I submitted an electronic adjustment to correct a medically denied line, why was the claim returned to the provider (RTP)? 10/02/2019
If a hospice fails to recertify the patient should the agency discharge the patient or use span code 77? 10/02/2019
What is a PTAN? 10/02/2019
After I receive a 277CA will I receive anything else? 09/19/2019
Can I share my DDE ID? 09/19/2019
How can I tell if I am set up for Electronic Billing? 09/19/2019
How do I reset my DDE password? 09/19/2019
How do I restore a remit file? 09/19/2019
If I have an existing DDE ID with another company, can I request a new ID? 09/19/2019
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