FAQs

Find answers to frequently asked Medicare questions below. You can view additional FAQs for Hospice providers on the CMS website. For help with eServices, view our eServices FAQs.


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Provider Contact Center (PCC) Frequently Asked Questions (FAQs): April 2019 - June 2019 07/17/2019
How do I make the text larger to make it easier to read? 06/19/2019
After I receive a 277CA will I receive anything else? 06/18/2019
Can I share my DDE ID? 06/18/2019
How can I tell if I am set up for Electronic Billing? 06/18/2019
How do I reset my DDE password? 06/18/2019
How do I restore a remit file? 06/18/2019
If I have an existing DDE ID with another company, can I request a new ID? 06/18/2019
Is the 277CA returned for each test submission? 06/18/2019
Is the Submitter ID required on the DDE enrollment form? 06/18/2019
PC-ACE Pro32 software FAQs 06/18/2019
What information do I need to have available when calling for Electronic Data Interchange (EDI) assistance? 06/18/2019
What is an approved software vendor? 06/18/2019
What is the difference between a Submitter ID and a DDE ID? 06/18/2019
What provider address should I include on the EDI enrollment forms? 06/18/2019
What provider name should I include on the EDI enrollment forms? 06/18/2019
What PTAN should I enter on the EDI enrollment forms if the provider is a member of a group? 06/18/2019
What Submitter Name should I enter on the Provider Authorization form? 06/18/2019
When is a provider authorization form required? 06/18/2019
Where in the 277 CA file can we find the rejection message that provides the detailed rejection reason description? 06/18/2019
Will you reject claims with a P.O. Box in the billing provider address? Will you reject claims where the group number and policy number are the same values? 06/18/2019
Do you have a coding question? 06/03/2019
How do I find Comprehensive Error Rate Testing (CERT) information in the eServices portal? 06/03/2019
What are the ordering and referring edits? 06/03/2019
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