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  • Railroad Beneficiaries
  • Railroad Providers

Auxilary Aids & Services

For information about the availability of beneficiary auxiliary aids and services, please call our Beneficiary Contact Center at 800-833-4455.

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Railroad Medicare Beneficiaries

Register to receive emails from Palmetto GBA about the latest Medicare news, products and services, special events and more.

Email specific Railroad Medicare Part B departments to have your questions answered.

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If you have questions about your Railroad Medicare Part B claim, you may also call our toll-free Customer Service Line at 800-833-4455, Monday through Friday, 8:30 a.m. until 7 p.m. for all time zones with the exception of PT, which receives service from 8 a.m. to 4 p.m. For the hearing impaired, call TTY/TDD at 877-566-3572. This line is for the hearing impaired with the appropriate dial-up service and is available during the same hours Customer Service Representatives are available.

Spanish inquiries can be directed to 800-833-4455.

Outreach Information

For Railroad beneficiary outreach information, contact:

Gayle Patterson - (706) 855-3198
Jennifer Johnson - (706) 855-3112

Our Address
Should you like to contact Palmetto GBA in writing, please write to:

Palmetto GBA
Railroad Medicare
P.O. Box 10066
Augusta, GA 30999

Note: Please include your telephone number as we may contact you directly to resolve your inquiry.

You may also visit our offices located in Augusta, Georgia.

Additional Questions?

  • You can find direct answers to your technical questions by visiting our Site Help page
  • Need to contact another Medicare department on this site? Go to our Site Contact page.
  • For help with technical problems using your computer on this website, email Palmetto GBA's Technical Assistance


last updated on 03/03/2014
ver 1.0.26