How to Submit Documentation for Desk Reviews and Audits

Published 10/05/2021

Medicare cost reports are subject to reviews to determine the adequacy, completeness, and reasonableness of the data reported. Based on initial review findings, cost reports may be subject to in-house or field audits. During the desk reviews or audits, Palmetto GBA may request additional documentation from the provider to support data reported on the Medicare cost report. The following are the options for submitting the requested documentation:

  • Palmetto GBA eServices Portal is the preferred method for submitting supporting documentation. The portal submissions are typically received by the wage index teams within 24 hours of submission. Providers should retain the Document Control Number (DCN) that they are provided when submitting the support, as this number might be necessary later if submission issues arise. 
    • For details on how to access and register for the eServices portal, review our article on How to Submit Audit Documentation in eServices.
    • The Audit department does not maintain the eServices portal. For assistance with submitting documentation, providers are referred to the help tab of the eServices homepage, or you may also contact eServices.Support@palmettogba.com. 
  • Supporting documentation may also be submitted via email. Ensure the Provider Number and Fiscal Year End are included in the email correspondence. 
    • Jurisdiction J: JJCostReport@palmettogba.com
    • Jurisdiction M: JMCostReport@palmettogba.com
  • Supporting documentation may be submitted in electronic format on a CD or flash drive via USPS or courier service. 

Jurisdiction J

USPS Mail Delivery Courier Delivery
Palmetto GBA
Provider Audit (AG-390)
ATTN: JJ Provider Audit
PO Box 100307  
Columbia, SC 29202-3307  
Palmetto GBA - Columbia 
Provider Audit (AG-390)
ATTN: JJ Provider Audit
2300 Springdale Drive, Bldg ONE
Camden, SC 29020-1728

Jurisdiction M:

USPS Mail Delivery  Courier Delivery
Palmetto GBA  
Provider Audit (AG-320)    
ATTN: JM Provider Audit
PO Box 100144    
Columbia, SC 29202-3144
Palmetto GBA - Columbia 
Provider Audit (AG-320)
ATTN: JM Provider Audit
2300 Springdale Drive, Bldg ONE 
Camden, SC 29020-1728