Provider Self Service Applications
Providers are to use the Interactive Voice Response (IVR) or eServices to access routine claims information, beneficiary eligibility, payment information and much more. If a provider contacts the Provider Contact Center for information available on the IVR or eServices, they will be directed to the self-service systems. The IVR is available 24 hours a day to obtain general information. During normal business hours you may access detailed information, such as claim and financial data in the IVR and eServices systems. Please visit your specific line of business on Palmetto GBA’s website for IVR and eServices user information.