Making a Payment

Published 01/04/2021

Providers have the option to submit payment for any overpayment determined by Medicare. To avoid interest from accruing on the outstanding overpayment balance, timely payment is critical. Interest will accrue on the outstanding overpayment balance for each 30-day period that the overpayment remains outstanding, as outlined in the initial demand letter.

Options for Submitting Payment

  • Providers are strongly encouraged to submit payment electronically using eCheck via Palmetto GBAs eServices. Providers can electronically submit their payment and PDF attachments online. Once submitted, you will receive a confirmation from Palmetto GBA indicating that the payment has been received. For more information, please review the Financial Tools section in the eServices User Manual (PDF, 8.25 MB).
  • Providers may also mail a check along with a copy of the demand letter to the address provided in the demand letter. If more than one invoice is listed in the demand letter, and repayment is only being made for certain invoices, be sure to specify which invoices are being repaid.

Please remember to include pertinent information with each payment to ensure payments are applied appropriately. Examples of pertinent information include a copy of the demand letter, accounts receivable number, invoice number, patient's Medicare number, dates of service and/or claim number.

CMS Regulation References

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