RESOLVED: Home Health: PCR Duplicate Request Rejections

Published 05/05/2021

Resolved — Home Health: PCR Duplicate Request Rejections

Current Status

Date

 

Resolved

5/4/2021

Status: Actions were taken on 4/26 to resolve the issue. We have been monitoring since that time and have not found any additional instances of this issue. 

Provider Action: None.

Open

4/20/2021

Status: This issue has been reported and is in research.

Provider Action: None at this time. We will provide updates when available.

Issue Description

Providers who utilize our eServices or EDI submission process have indicated that they are receiving error messages indicating that they have submitted a duplicate request. Upon investigation, we have found that the provider has not submitted twice. In some instances, our system has duplicated the request, then sent a rejection message to the provider indicating that the second submission is a duplicate.


Article Update Notification


Would you like to know when this article is updated? Sign up for Article Update Notifications below and we'll send you an email with the new version automatically.

Please check your spam/junk folder as your notification email maybe delivered there.