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PC-ACE Pro32 Software FAQ

Published 09/19/2023

What is Pro32 software and does it cost anything?
Answer:
The PC-ACE Pro32 software is a claims-entry software available from Palmetto GBA at no cost. It cannot be used in conjunction with any other software.

What do I need to do to utilize the Pro32 software? Where do I start?
Answer:
If you currently have a submitter ID, you can download the PC-ACE Pro32 software from our website under the EDI Software and Technical Specifications page for your contract.

Once I download the PC-ACE Pro32 software, is it an easy process?
Answer:
Yes. Please use the PC-ACE Pro32 User’s Manual and the PC-ACE Pro32 Reference Guide, along with the confirmation sheet you received. Manual and guides are located under EDI Software and Technical Specifications. The PC-ACE Pro32 training modules are designed to address the basic information you will need to know to submit a claim electronically. You can view the PC-ACE Pro32 training modules from our website under EDI Tools.

Do we have to manually enter each claim into the Pro32?
Answer:
Each claim must be manually entered. Pro32 cannot accept claims transferred from another software program. Please refer to the Pro32 user's manual, as well as Pro32 Training Module 3A (Part A claims) or 3B (Part B claims) for additional information.

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