What information do I need to have available when calling for Electronic Data Interchange (EDI) assistance?
Please have the following information available prior to calling about an EDI-related issue so we may assist you:
- Provider Transaction Access Number (PTAN), also known as a provider number, or your National Provider Identifier (NPI)
- Company name
- Contact name
- Telephone number
- City and state
- Submitter ID
- File ID
- Error Message
If you are unable to provide this information, you may be required to call back.