Translating Demand Letter Invoice Numbers

For providers receiving a demand letter related to the adjustment of claims, the invoice number on the demand letter is a translated claim number. In order to translate the invoice number, providers can use the Interactive Voice Response (IVR) system by following these steps:

• Call the IVR at 855–696–0705
• Select your state
• Select Option 6 from the menu
• Follow prompt to enter the HIGLAS Document Control Number (DCN) and retrieve the FISS DCN

Example of the demand letter and invoice number:

You may find further information in the Finance & Accounting Training Modules:

• Part A
• Home Health and Hospice