Contact Railroad Medicare Claims

Published 10/05/2021

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Call 888-355-9165, select Option 5 for Customer Service

Representatives are available Monday through Friday from 8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which receives service from 8 a.m. to 4 p.m.

TTY: Call 877-715-6397

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Fax supporting documentation for EDI Claims to: (803) 264-9842

Fax 532 (invoice) and 733 (opt out providers) ADS Letters to: (803) 264-0697

Railroad Medicare does not accept CMS-1500 claim forms via fax.

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Submit Documentation

Mail claim forms and documentation to:

US Mail:
Palmetto GBA Railroad Medicare
Attn: Claims
P.O. Box 10066
Augusta, GA 30999-0001
FedEx, USPS, Certified Mail:
Palmetto GBA Railroad Medicare
Attn: Claims
2743 Perimeter Parkway, Bldg. 200
Augusta, GA 30909
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Contact a Different Department

View our main Contact Us page for information on how to submit a general inquiry or to contact a different department.

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