Interactive Voice Response (IVR) User Guide

Published 09/01/2022

The Interactive Voice Response (IVR) can be accessed at 877–288–7600. Please view the IVR User Guide (PDF) for more information. 

The IVR enables you to receive routine Railroad Medicare information without having to wait for a customer service representative.

Provider authentication elements will be requested before you will be able to access provider and patient specific information from our Medicare files.

  • You must provide the National Provider Identifier (NPI), the Provider Transaction Access Number (PTAN) and the Tax Identification Number (TIN)
  • This change impacts all providers calling the IVR system

When Is the IVR Available?
The IVR is available 24 hours a day to obtain general information. With a touch-tone phone, you can obtain the latest information on your claims and other Medicare issues. The IVR is available at 877–288–7600.

For complex issues that cannot be handled through the IVR, please call our Provider Contact Center at 888–355–9165. Customer Service Representatives are available from 8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which receives service from 8 a.m. to 4 p.m.  

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IVR RRB Flow Chart.pdf