ePass is Now Available in the Railroad Medicare Interactive Voice Response (IVR) Unit

Published 07/22/2024

Provider authentication by Provider Transaction Access Number (PTAN), National Provider Identifier (NPI) and Tax Identification Number (TIN) is required before the Palmetto GBA Interactive Voice Response (IVR) Unit is authorized to release Railroad Medicare claim status information, financial information, patient eligibility information, or to order a copy of a remittance advice.

An "ePass" is an eight-digit code you will be prompted to receive or enter each time you choose the IVR options for claims, finance, eligibility or duplicate remittance advice. When you choose option 2 to receive an ePass, you will be assigned an ePass code for the provider’s PTAN/NPI/TIN combination you enter. You can then enter that ePass in the IVR for the remainder of the day in order to authenticate that provider. This eliminates the need to repeatedly enter the same PTAN, NPI and TIN into the IVR.

The goal of the ePass is to ease provider burden by eliminating the need to repeatedly authenticate the same provider each time you contact the IVR in a given day.

We hope this service will be effective and helpful to you. We encourage you to give us feedback about ePass through our website satisfaction survey. Your input helps us create new tools (like ePass) to make interacting with Railroad Medicare smooth and easy. To access the survey, access the "Topics" in the drop down menu at the top of this web page. The last item on the preview says “You Do Make a Difference,” which is the link to the survey.

We look forward to hearing from you!

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