Railroad Medicare Lunch and Learn Webinars: Checking Beneficiary Eligibility in the eServices Portal

Published 02/03/2025

In an effort to protect Medicare beneficiaries from fraud, the Centers for Medicare & Medicaid Services (CMS) has directed Medicare Administrative Contractors (MACs), including the RRB Specialty MAC, to disable access to beneficiary eligibility information in our Interactive Voice Response (IVR) systems.  Palmetto GBA will disable IVR beneficiary eligibility information on January 31, 2024, at 7 p.m. ET.

After eligibility is disabled in the Palmetto GBA IVR systems, providers and suppliers will need to verify beneficiary eligibility using the following online tools and services: 

  • Palmetto GBA's secure online provider portal, eServices
  • Billing agencies, clearinghouses, or software vendors
  • Health Insurance Portability and Accountability Act (HIPAA) Eligibility Transaction System (HETS)

We strongly encourage providers who are currently using the IVR for eligibility inquiries to use the eServices portal. In eServices, you can use the Eligibility lookup feature to quickly and easily obtain the beneficiary eligibility information that has been historically available on the IVR and more!

To help prepare you for this transition, we will be presenting several mini-session webinars starting in January 2025. In each mini-session, we will focus on how to register an eServices account, how to use the Eligibility function, and introduce the types of beneficiary eligibility information available in eServices. We will also provide you with helpful resources and give you a chance to ask questions relating to the content of the webcast.  Please register today and plan to join us on one of the following events.

When registering, if you do not have an NPI or PTAN, please enter N/A.

Title: Railroad Medicare Lunch & Learn: Checking Beneficiary Eligibility in the eServices Portal
Date: Tuesday, January 28, 2025
Time: 12:30 p.m. ET
Duration: 45 minutes
Register now

Title: Railroad Medicare Lunch & Learn: Checking Beneficiary Eligibility in the eServices Portal
Date: Thursday, January 30, 2025
Time: 2 p.m. ET
Duration: 45 minutes
Register now

Title: Railroad Medicare Lunch & Learn: Checking Beneficiary Eligibility in the eServices Portal
Date: Tuesday, February 4, 2025
Time: 12 p.m. ET
Duration: 45 minutes
Register now


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