Financial Tools: Checking Your Overpayment Status Is Now Easier

Overpayment Balance Information and Activities

• How do I access Immediate Offset and electronic payments for Medicare overpayments and voluntary refunds in eServices?
• Overpayment Balance Information Is Available in eServices
• Can I request an immediate offset through eServices for both demanded overpayments and voluntary refunds?

We are excited to share that updates have been made the Overpayment Data section in Financial Tools within eServices. Providers are now able to view more details in the life of their overpayment, such as collections, offsets and adjustment details. The expansion includes the following new data fields: 

• AR demand letter issue date
• Number of overpayments associated with the demand letter
• Financial details to include original amount of principle, interest, and late fees; remaining balance on principle and interest; and total principle and interest activity amounts
• For each overpayment in the demand letter, transaction details will be available to reflect the current and remaining balances
• In improving the customer experience, we encourage providers to utilize this tool to retrieve the most current and accurate data for Medicare overpayments. Please refer to the eServices User Manual under Topics at Palmettogba.com. 

Figure 75: Overpayment Data

When the demand letter number is searched, all information related to the searched number will be displayed. Any AR transaction number associated the demand letter will also be listed. You can access the information for each AR transaction by selecting the AR Transaction Number link. 

Figure 76: Demand Letter Details