Interactive Voice Response Information

Published 8/16/2008

Railroad Medicare's Interactive Voice Response (IVR) system lets you access information on your phone without having to talk with a Customer Service Representative (CSR). This IVR gives you direct access to the following information:

  • Claim Status
  • Part B Deductible
  • Ordering duplicate Medicare Summary Notices (MSNs)
  • General information on benefits and coverage

You can reach our IVR at 800-833-4455. If you would like to speak with a CSR, simply press zero '0.' 

When is the IVR Available?

  • General information is available 24 hours a day, seven days a week
  • Claims and deductible status are available Monday through Friday 7 a.m. to 11 p.m. ET
  • Customer Service Representatives are available Monday through Friday, from 8:30 a.m. to 7 p.m. ET

The following resources will help you use the IVR:

Beneficiary Interactive Voice Response (IVR) User Guide

Interactive Voice Response Flowchart

IVR Conversion Tool - Use this tool to convert your Medicare number into the numbers/characters that are required by the IVR.

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