Beneficiary Customer Service Center Hours of Operation and Closure Dates

Published 05/24/2024

The Railroad Medicare Beneficiary Contact Center is open Monday through Friday from 8:30 a.m. to 7 p.m. E.T. You can reach the Contact Center toll-free at 800–833–4455. Our TTY/TDD phone line, 877–566–3572, is available for the hearing impaired with the appropriate dial-up service during the same hours customer service representatives are available.

The Beneficiary Contact Center (BCC) will be closed for the following holidays: 


Phones Closed

May 27, 2024 Office closed / Memorial Day
July 4, 2024 Office closed / Independence Day
September 2, 2024 Office closed / Labor Day
November 28, 2024 Office closed / Thanksgiving
November 29, 2024 Office closed / Day After Thanksgiving
December 24, 2024 Office closed / Christmas Eve
December 25, 2024 Office closed / Christmas Day

If you have not already done so, we encourage you to sign up for automatic email notices of updates to our website. Subscribing to our email updates is the fastest way to find out about Medicare changes that may affect you. There is no charge for the service, and we will not share your email address with others. To register, go to Email Updates on our website. 

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