Moving? Keep Us in the Loop


If you have moved, or are in the process of moving, it’s important to update your address with Medicare and the Railroad Retirement Board (RRB).  Having an old address on file will keep you from receiving payments, as well as claims information from your Medicare Summary Notices (MSNs).  Your MSNs or payments cannot be forwarded through the US Postal Service, even if you have a forwarding notice on file with them.

Unfortunately, the following actions would be taken if your address isn’t up-to-date:

  • If an MSN is returned to us by the postal service as undeliverable, and we do not have a better address from the postal service, we are required to mark your Railroad Medicare record 'undeliverable.' At that point, we won’t mail any MSNs or send any payments that are due directly to you until your address is updated
  • If we have a better address from the postal service, we are still required to mark your record 'undeliverable.' We will send you a letter to the better address advising we received undeliverable mail for you. If that occurs, you will need to contact our Customer Service department to make the necessary update. 
  • We will not mail any MSNs or send any payments that are due directly to you until your address is updated

You can avoid any delays by contacting us directly, either in writing or by telephone call.

To contact us in writing, your letter must include the following information:

  • Your name
  • Medicare Number
  • Date of Birth
  • Telephone number (including area code)
  • New address
  • Your signature and the date you signed your letter

In addition, we have created an easy-to-use interactive form on our website at www.PalmettoGBA.com/RR/Me to assist you. The form, called 'Beneficiary Address Change Form', can be found by accessing the ‘Resources’ section on the left-hand side of our webpages, and then selecting ‘Forms’. Please keep in mind that if someone else is completing this form, they must include a copy of legal or court papers showing they can act on your behalf.

Just mail to form to us at this address:
Palmetto GBA – Railroad Medicare
P.O. Box 10066
Augusta, GA 30999-0011 


Or, you can also fax the form to us at (803) 264-9844.

To contact us by phone, you can call our toll-free Beneficiary Customer Service Center at 800-833-4455, Monday through Friday, 8:30 a.m. until 7 p.m. ET. For the hearing impaired, call TTY/TDD at 877-566-3572. 

When you update your address with Railroad Medicare, we will update the address with the Railroad Retirement Board for you.

Please don’t forget to visit our Facebook page at www.facebook.com/myrrmedicare. We also invite you to join our listserv/email updates. Just select the 'Listservs' link in the bar across the top of our main Web page at www.PalmettoGBA.com/RR/Me.



Last Updated: 03/07/2018