{"DID":"crit13d514","Sites":"JMB^JMHHH^Railroad Beneficiaries","Start Date":"05-23-2024 00:00","End Date":"05-27-2024 23:27","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on Monday, May 27, 2024, in observance of the Memorial Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit15e54b","Sites":"Railroad Beneficiaries","Start Date":"05-03-2023 08:41","End Date":"05-09-2023 07:00","Content":"The Railroad Medicare Beneficiary Contact Center will be closed on Monday, May 8, 2023 due to a planned system transition. The Railroad Medicare IVR and MyRRMed portal will also be unavailable on this day. Service is expected to be restored to all areas on Tuesday, May 9, 2023.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit1d255b","Sites":"Railroad Beneficiaries","Start Date":"05-26-2022 12:30","End Date":"05-30-2022 19:00","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed Monday, May 30, 2022, in observance of Memorial Day.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n"}, {"DID":"crit23d2d2","Sites":"Railroad Beneficiaries","Start Date":"11-02-2022 08:36","End Date":"11-05-2022 12:00","Content":"MyRRMed will be unavailable on Saturday, November 5, 2022, starting at 7 a.m. for planned maintenance. We expect MyRRMed to be available late morning. We apologize for any inconvenience.","URL":"","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"no"}, {"DID":"crit342413","Sites":"Railroad Beneficiaries","Start Date":"02-16-2024 14:18","End Date":"02-19-2024 15:00","Content":"The Palmetto GBA RRB SMAC Beneficiary Contact Center (BCC) will be open and available to take your calls on President's Day, Monday, February 19, 2024.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critbed5e4","Sites":"Railroad Beneficiaries","Start Date":"09-01-2023 11:13","End Date":"09-04-2023 19:00","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed Monday, September 4, 2023, in observance of Labor Day.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critc2aa52","Sites":"Railroad Beneficiaries","Start Date":"10-01-2024 10:19","End Date":"10-05-2024 10:24","Content":"Due to the effects of Hurricane Helene, calls to our beneficiary contact center may experience longer wait times than usual.","URL":"","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"yes"}, {"DID":"critcae2d4","Sites":"Railroad Beneficiaries","Start Date":"01-09-2024 14:38","End Date":"01-15-2024 16:00","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on January 15, 2024, in observance of the Martin Luther King Jr. Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critcbd1a4","Sites":"Railroad Beneficiaries","Start Date":"01-14-2022 10:59","End Date":"01-17-2022 17:59","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on Monday, January 17, 2022, in observance of the Martin Luther King, Jr. Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n"}, {"DID":"crite11535","Sites":"Railroad Beneficiaries","Start Date":"06-26-2024 13:13","End Date":"07-04-2024 23:00","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed Thursday, July 4, 2024, in observance of Independence Day.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crite35ca3","Sites":"Railroad Beneficiaries^Railroad Medicare","Start Date":"02-16-2024 14:21","End Date":"02-16-2024 16:30","Content":"The Palmetto GBA RRB SMAC Provider Contact Center (PCC) will be open and available to take your calls on President's Day, Monday, February 19, 2024.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"criteab414","Sites":"Railroad Beneficiaries","Start Date":"11-26-2024 08:38","End Date":"11-29-2024 19:00","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on November 28 and 29, 2024, in observance of the Thanksgiving holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}

How Do I Check the Status of a Claim?

Published 12/12/2024

Answer
There are three ways to check the status of a Railroad Medicare claim.

You can use our free online portal, MyRRMed. MyRRMed lets you see the status and decisions of the Part B claims we have on file for you. You can access MyRRMed by clicking on the MyRRMed Portal banner on the main page of this website.

You can call our Interactive Voice Response (IVR) system. If you’d like to use the IVR, you can do so by calling 800–833–4455. From the main menu, press one (1) for claim status. You will need your Railroad Medicare number, date of birth, name, and date of service for the claim you are searching for. Claim status is available Monday thru Friday from 7 a.m. through 11 p.m. ET.

You can call our Beneficiary Contact Center at 800-833-4455 and speak with a Customer Service Representative (CSR). We are available Monday through Friday, from 8:30 a.m. to 7 p.m. ET. Simply press zero (0) at any time to speak with a CSR. For the hearing impaired, call our TTY/TDD at 877–566–3572 during the same hours when CSRs are available.

How Do I Check the Status of a Claim?

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