{"DID":"crit13d514","Sites":"JMB^JMHHH^Railroad Beneficiaries","Start Date":"05-23-2024 00:00","End Date":"05-27-2024 23:27","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on Monday, May 27, 2024, in observance of the Memorial Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit15e54b","Sites":"Railroad Beneficiaries","Start Date":"05-03-2023 08:41","End Date":"05-09-2023 07:00","Content":"The Railroad Medicare Beneficiary Contact Center will be closed on Monday, May 8, 2023 due to a planned system transition. The Railroad Medicare IVR and MyRRMed portal will also be unavailable on this day. Service is expected to be restored to all areas on Tuesday, May 9, 2023.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit1d255b","Sites":"Railroad Beneficiaries","Start Date":"05-26-2022 12:30","End Date":"05-30-2022 19:00","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed Monday, May 30, 2022, in observance of Memorial Day.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n"}, {"DID":"crit23d2d2","Sites":"Railroad Beneficiaries","Start Date":"11-02-2022 08:36","End Date":"11-05-2022 12:00","Content":"MyRRMed will be unavailable on Saturday, November 5, 2022, starting at 7 a.m. for planned maintenance. We expect MyRRMed to be available late morning. We apologize for any inconvenience.","URL":"","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"no"}, {"DID":"crit342413","Sites":"Railroad Beneficiaries","Start Date":"02-16-2024 14:18","End Date":"02-19-2024 15:00","Content":"The Palmetto GBA RRB SMAC Beneficiary Contact Center (BCC) will be open and available to take your calls on President's Day, Monday, February 19, 2024.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critbed5e4","Sites":"Railroad Beneficiaries","Start Date":"09-01-2023 11:13","End Date":"09-04-2023 19:00","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed Monday, September 4, 2023, in observance of Labor Day.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critc2aa52","Sites":"Railroad Beneficiaries","Start Date":"10-01-2024 10:19","End Date":"10-05-2024 10:24","Content":"Due to the effects of Hurricane Helene, calls to our beneficiary contact center may experience longer wait times than usual.","URL":"","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"yes"}, {"DID":"critcae2d4","Sites":"Railroad Beneficiaries","Start Date":"01-09-2024 14:38","End Date":"01-15-2024 16:00","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on January 15, 2024, in observance of the Martin Luther King Jr. Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critcbd1a4","Sites":"Railroad Beneficiaries","Start Date":"01-14-2022 10:59","End Date":"01-17-2022 17:59","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on Monday, January 17, 2022, in observance of the Martin Luther King, Jr. Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n"}, {"DID":"crite11535","Sites":"Railroad Beneficiaries","Start Date":"06-26-2024 13:13","End Date":"07-04-2024 23:00","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed Thursday, July 4, 2024, in observance of Independence Day.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crite35ca3","Sites":"Railroad Beneficiaries^Railroad Medicare","Start Date":"02-16-2024 14:21","End Date":"02-16-2024 16:30","Content":"The Palmetto GBA RRB SMAC Provider Contact Center (PCC) will be open and available to take your calls on President's Day, Monday, February 19, 2024.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"criteab414","Sites":"Railroad Beneficiaries","Start Date":"11-26-2024 08:38","End Date":"11-29-2024 19:00","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on November 28 and 29, 2024, in observance of the Thanksgiving holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}

What Is SHIP and How Can it Help with Your Medicare Questions?

Published 12/12/2024

Answer
State Health Insurance Programs, or "SHIP," offer free local insurance counseling to people with Medicare. SHIPs are not connected to any health plan or insurance company, and they are there to provide personalized help. Besides one-on-one assistance by phone, SHIP performs face-to-face counseling and conducts public education presentations. Here are a few of the topics that SHIP volunteers can help you with:

Your Medicare rights
Complaints about your medical care or treatment
Billing problems
Plan choices related to the enrollment period

You can find the telephone number for your state’s SHIP office in your “Medicare and You” handbook. You can download and view the most recent version of the handbook on the Medicare.gov website. You can also call Railroad Medicare at 800–833–4455, or for the hearing impaired, call TTY/TDD at 877–566–3572. Customer Service Representatives are available Monday through Friday, from 8:30 a.m. until 7 p.m. ET.

What Is SHIP and How Can it Help with Your Medicare Questions?

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