Can I submit my quarterly Credit Balance Report (CMS-838) via eServices?

Yes! Palmetto GBA is pleased to offer providers the capability to submit their quarterly Credit Balance Reports in eServices. You may access the form via the Financial Forms sub-tab located under the Financial Tools tab in eServices. Choose the 'CMS-838 Credit Balance' option from the Select a Form dropdown menu.

Complete the form and attach the actual Credit Balance Report that you would typically fax or mail.
Once the form is submitted, you will receive an inbox message advising you that the form was successfully submitted. You will get a second message with the Document Control Number (DCN) when the form has begun processing. You can use the DCN to look up form processing status and view your submitted forms. If a form is submitted over the weekend or on a holiday, the DCN may not be assigned until the next business day.

Last Updated: 12/01/2021