I Received a Demand Letter for an Overpayment

Published 01/04/2021

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Brief Description
If you have received an "intent to refer" letter and are unable to locate the associated first demand letter, you may request a copy.
Demand Letters Are Available Through Palmetto GBA’s eServices Palmetto GBA is pleased to offer secure and fast delivery of overpayment demand letters through our eServices self-service internet portal.
Providers have the option to submit payment for any overpayment determined by Medicare. Providers are strongly encouraged to submit electronic payments through eCheck, but may still mail a hard copy check.
A provider can elect to waive the standard grace days before offset begins on their overpayment and request immediate offset. The benefit of this option is it can reduce or eliminate the amount of interest assessed. If recoupment of the overpayment is satisfied within 30 days, no interest is charged. If a balance remains outstanding after 30 days, interest will be assessed on the outstanding balance for each 30-day period where a balance remains outstanding on the overpayment.

Providers do not need to do anything to request standard recoupment after receiving a demand letter.  Recoupment will begin automatically in accordance with the timeframe outlined in the demand letter received.  Interest will accrue on the outstanding principal balance of the debt for each 30-day period in which a balance remains. 

If an outstanding balance remains on an overpayment in an eligible collection status, a final demand letter will be issued and the debt may be referred to the Department of Treasury for collection.

A provider may submit a rebuttal statement within 15 calendar days from the date of the demand letter. Your rebuttal statement must include an explanation or evidence to show why recoupment should not be initiated. A rebuttal submission is not considered an appeal and therefore does not stop recoupment upon receipt or while the request is reviewed. A rebuttal is not intended to review supporting medical documentation or disagreement with the overpayment decision.
If a provider disagrees with an overpayment determination made by Palmetto GBA, CERT, Recovery Auditor, or the ZPIC/UPIC, it may dispute the overpayment and stop the recoupment process by submitting a timely and valid appeal request. To ensure recoupment is timely stopped, a valid appeal must be received within 30 days of the date of demand letter for redetermination requests or within 60 days of the date of the revised demand letter for reconsideration requests. Please note recoupment does not cease when the appeal is at the ALJ and above level.
This module provides an overview of limitations on the recoupment of Medicare overpayments as outlined in Section 935 of the Medicare Prescription Drug, Improvement and Modernization Act of 2003 (MMA). 
Finance and Accounting Modules These self-paced learning modules will assist providers in understanding the various elements included in the financial and accounting processes for Palmetto GBA including the overpayment process, the demand letter process, the intent to refer process, etc. These training modules are intended to assist providers in learning the entire finance process from the beginning to the completion of various accounting procedures.
Providers may need longer than 30 days to repay the full amount of an overpayment. Providers have the option to submit a Request For Extended Repayment Schedule (ERS). A complete ERS request should be submitted immediately.

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