Translating Demand Letter Invoice Numbers

Published 01/04/2021

For providers receiving a demand letter related to the adjustment of claims, the invoice number on the demand letter is a translated claim number. In order to translate the invoice number, providers can use the Interactive Voice Response (IVR) system by following these steps:

  • Call the IVR at 855–696–0705
  • Select your state
  • Select Option 6 from the menu
  • Follow prompt to enter the HIGLAS Document Control Number (DCN) and retrieve the FISS DCN

Example of the demand letter and invoice number:

Example Demand Letter

View of Invoice number in letter

You may find further information in the Finance & Accounting Training Modules:

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