Unsolicited Fax or Email Inquiry
CMS requires all providers to utilize the Provider Contact Center (PCC) as their point of contact with their Medicare Administrative Contractors. If you submit an unsolicited fax or email inquiry directly to a specific department or individual your inquiry will be routed to the written correspondence area within the PCC for proper logging, tracking, research and response. An escalation process is used for complex issues. Submitting inquires directly to the PCC will assure CMS compliance and allow for the most timely response.
As a reminder, CMS affords Medicare Administrative Contractors 45 business days to respond to written inquiries and while our goal is to respond sooner, workload volumes at any given time dictate response times.