Contact Electronic Data Interchange (EDI)

Published 01/18/2023

Virginia and West Virginia Providers

Palmetto GBA has subcontracted with National Government Services (NGS) to continue to support electronic claim submission for your state. Please contact the NGS Helpdesk at 855-696-0705.

North Carolina and South Carolina Providers


Call 855-696-0705

Hours of operation: 8 a.m. to 5 p.m. ET, Monday through Friday.

Please reference our IVR Call Flowchart (PDF), IVR User Guide (PDF), and IVR Conversion Tool for additional guidance.

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For security reasons please do not submit PHI/PII over email.

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Contact a Different Department

View our main Contact Us page for information on how to submit a general inquiry or to contact a different department.

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