Contact Credit Balance Reporting (CMS-838)

Published 09/24/2021

Phone

Call 855-696-0705 (toll free)

Hours of operation: 8 a.m. to 5 p.m. ET, Monday through Friday.

Please reference our IVR Call Flowchart (PDF, 340 KB), IVR User Guide (PDF, 160KB), and IVR Conversion Tool for additional guidance.

Submit Credit Balance Reports Without Checks

Preferred Method: You can submit your Credit Balance Reports electronically using our eService Portal under Financial Tools > Financial Forms > CMS-838 Credit Balance.

You can also submit Credit Balance Reports without checks via:

Fax:
MCBR Receipts
Attn: Credit Balance Reporting
(803) 419-3277
US and Certified Mail:
Palmetto GBA
Attn: Credit Balance Reporting
Mail Code: AG-340
P.O. Box 100109
Columbia, SC 29202-3109
FedEx, USPS, Overnight Courier:
Palmetto GBA
Attn: Credit Balance Reporting
Mail Code: AG-340
2300 Springdale Drive
Building One
Camden, SC 29020-1728

Submit Credit Balance Reports With Checks

Preferred Method: You can submit your Credit Balance Reports using our eService Portal under Financial Tools > Financial Forms > e-Check.

You can also submit Credit Balance Reports with checks via:

US Mail:
Palmetto GBA
Medicare Finance
Mail Code: AG-260
P.O.Box 100277
Columbia, SC 29202-3277
Group of People

Contact a Different Department

View our main Contact Us page for information on how to submit a general inquiry or to contact a different department.