#05/09/2025eServices Data Availability05/08/2025MLN Connects for Thursday, May 8, 202405/05/2025How Did We Do? Share your Provider Contact Center Feedback with Medicare Customer Experience Surveys05/02/2025Monthly Home Health Review Choice Demonstration Provider Webinar Schedule05/02/2025Monthly Home Health Review Choice Demonstration Provider Webinar Schedule05/01/20252025 Provider Contact Center Training and Holiday Closure Schedule05/01/2025MLN Connects for Thursday, May 1, 202504/24/2025MLN Connects for Thursday, April 24, 202504/18/2025Webinars 10104/17/2025MLN Connects for Thursday, April 17, 202504/14/2025Do You Have a Question Regarding eServices? We Can Help!04/14/2025FY 2026 Proposed Payment Rules04/14/2025Patient Discharge Status Codes and Hospital Transfers Module04/11/2025MLN Connects for Friday, April 11, 202504/10/2025April 2025 Medicare Physician Fee Schedules04/04/2025MLN Connects for Thursday, April 3, 202503/28/2025MLN Connects for Thursday, March 27, 202503/25/2025MLN Connects for Tuesday, March 25, 202503/20/2025Telehealth Home Health Services03/13/2025MLN Connects for Thursday, March 13, 202503/09/2025How to Use the Searchable CMS Medicare Physician Fee Schedule (MPFS)03/07/2025MLN Connects for Thursday, March 6, 202503/03/2025What are the minimum system requirements for Palmetto GBA's eServices?03/03/2025Why am I getting locked out or logged out of eServices?03/03/2025What is eServices?03/03/20252025 April Medicare Physician Fee Schedules02/28/2025Hospitals: Actions to Make Healthcare Prices Transparent02/25/2025MLN Connects for Monday, February 24, 202502/20/2025Medicare Provider Alert: Your Responsibility When Using Outsourcers02/20/2025Medicare Provider Alert: Your Responsibility When Using Outsourcers02/20/2025Jurisdiction M Provider Enrollment Virtual Open House02/18/2025Beneficiary Eligibility Removed from Interactive Voice Response System02/14/2025MLN Connects for Friday, February 14, 202502/14/2025CMS: Disable Beneficiary Eligibility Information from MAC Interactive Voice Response Systems02/14/2025CMS: Disable Beneficiary Eligibility Information from MAC Interactive Voice Response Systems02/11/2025Comprehensive Error Rate Testing (CERT) Question and Answer Fact Sheet02/07/2025Reporting Federal Information Processing Standards State and County Codes on Home Health Claims Is Required01/30/2025Provider Alert: Discontinuation of Common Working File Eligibility Transactions01/30/2025Provider Alert: Discontinuation of Common Working File Eligibility Transactions01/30/2025Avoid the Wait: Use Web Tools During High Call Volume Holidays01/23/2025Cost Report Reopenings for JM01/08/20252025 Anesthesia Conversion Factors01/08/20252025 Medicare Physician Fee Schedules01/01/2025Hot Topic Tuesday Teleconferences12/26/2024Annual Update of Healthcare Common Procedure Coding System (HCPCS) Codes Used for Home Health Consolidated Billing Enforcement12/26/2024January 2025 Quarterly Average Sales Price (ASP) Medicare Part B Drug Pricing Files and Revisions to Prior Quarterly Pricing Files12/23/2024Home Health Billing Codes Job Aid12/23/2024Home Health Billing Codes Job Aid12/19/2024Meet with Your MAC Coming to an End12/18/2024Hospice Physician Certification Module12/18/2024Value-Based Insurance Design Model Hospice Benefit Component Overview12/16/2024CY 2025 Update: DMEPOS Fee Schedule11/27/2024American Indian/Alaska Native Healthcare11/26/2024Medicare Physician Fee Schedule Final Rule Summary: CY 202511/26/2024Basics of Provider Level Balance (PLB) Reason Codes Module11/26/2024Basics of Provider Level Balance (PLB) Reason Codes Module11/26/2024Basics of Provider Level Balance (PLB) Reason Codes Module11/25/2024Home Health Medical Record Audit Form11/18/2024Home Health Prospective Payment System: CY 2025 Rate Update11/07/2024Pre-Claim Review Late Period Checklist11/07/2024Pre-Claim Review Start of Care, Early Period Checklist10/30/2024Appeals Overview for Providers Module10/30/2024Appeals Overview for Providers Module10/29/2024General Appeals Information10/29/2024Appeal Levels and Timely Filing Limits: Helpful Information10/28/2024Allowing Home Health Telehealth Services During an Inpatient Stay10/28/2024Notification of the 2025 Dollar Amount in Controversy Required to Sustain Appeal Rights for an Administrative Law Judge Hearing or Federal District Court Review10/04/2024October 2024 Quarterly Average Sales Price (ASP) Medicare Part B Drug Pricing Files and Revisions to Prior Quarterly Pricing Files10/03/2024Changing the Frequency of No-Pay Medicare Summary Notice (MSN) Mailings from Every 90 Days to Every 120 Days10/03/2024Enhancements to Home Health Consolidated Billing Edits09/23/2024DMEPOS Fee Schedule: October 2024 Quarterly Update09/19/2024Hospice Payments: FY 2025 Update09/19/2024Hospice Claims Edits for Certifying Physicians09/06/2024Hospital Outpatient Prospective Payment System: October 2024 Update09/06/2024Medicare Part B in Hospice Setting with GV and GW HCPCS Modifiers Video08/08/2024Hospital Outpatient Prospective Payment System: July 2024 Update07/29/2024Find your GreenMail eLetters and latest Form Submission Status07/08/2024Palmetto GBA Interactive Voice Response System Has Been Updated06/26/2024July 2024 Quarterly Average Sales Price (ASP) Medicare Part B Drug Pricing Files and Revisions to Prior Quarterly Pricing Files06/26/2024Remittance Advice Remark Code (RARC), Claims Adjustment Reason Code (CARC), Medicare Remit Easy Print (MREP) and PC Print Update06/26/2024Medicare Benefit Policy Manual Update: DMEPOS Benefit Category Determinations06/26/2024DMEPOS Fee Schedule: July 2024 Quarterly Update05/29/20242024 July Update: MPFSDB Fee Schedules05/16/2024MLN Connects for May 16, 202405/14/2024Updates for Split or Shared Evaluation and Management Visits04/10/2024Unsolicited Voluntary Refunds04/10/2024Unsolicited Voluntary Refunds04/10/2024GIP: Getting it Right the First Time Module04/10/2024GIP: Getting it Right the First Time Module03/27/20242024 March Update: Medicare Physician Fee Schedules03/21/2024MLN Connects for Thursday, March 21, 202401/19/2024CMS Finalizes Rule to Expand Access to Health Information and Improve the Prior Authorization Process12/28/2023Revised 2024 Medicare Physician Fee Schedules10/17/2023Medicare Secondary Payer (MSP) Conditional Payment10/10/2023Prostate Cancer Awareness and Screening08/28/2023Hospice Notice of Election (NOE) Exception Examples07/25/2023CERT 'Teaching and Instruction for Providers' Letters07/10/2023Provider Statistical and Reimbursement System: Order Beneficiary Count Reports06/02/2023Managing Multiple eService Accounts Is Easier with Account Linking05/26/2023Address to Mail Medicare Cost Report05/10/2023Did You Know the COVID-19 Public Health Emergency Ends Soon?04/28/2023Important Changes to CERT Contractors Contact Information04/10/2023Primary Home Health Diagnosis Codes Grouper Update for April 1, 202304/10/2023Responding to CERT Documentation Requests04/10/2023Provider Statistical and Reimbursement: Obtain Access via IDM04/10/2023Hospice Transfer Requirements04/10/2023Hospice Transfer Requirements03/21/2023Medicare Secondary Payer: Don't Deny Services and Bill Correctly03/21/2023Medicare Secondary Payer: Don't Deny Services and Bill Correctly03/13/2023Training Modules on v5010 Reports03/10/2023Upload of Notice Program Reimbursement (NPR) Letters, Interim Rate Reviews, and Tentative Settlement Documentation into the System for Tracking Audit and Reimbursement (STAR)03/02/2023COVID-19: Updated Vaccines for Children Ages 6 Months - 5 Years03/02/2023COVID-19: Updated Vaccines for Children Ages 6 Months - 5 Years02/09/2023Palmetto GBA No Longer Supports Mozilla Firefox for eServices Users: Edge, Chrome Recommended for Accessing eServices02/03/2023CMS MLN Fact Sheet: Medical Record Maintenance and Access Requirements02/03/2023CMS MLN Fact Sheet: Medical Record Maintenance and Access Requirements02/03/2023CMS MLN Fact Sheet: Medical Record Maintenance and Access Requirements02/03/2023CMS MLN Fact Sheet: Medical Record Maintenance and Access Requirements02/01/2023Reason Code 3175501/30/2023New Chat Functions Coming February 1, 202312/15/2022Appeals Quick Tips11/23/2022Medicare Credit Balance Report Module10/21/20225CF01: General Inpatient Services Not Reasonable and Necessary10/21/20225CF01: General Inpatient Services Not Reasonable and Necessary10/06/2022EDI Enrollment Instructions Guide Module10/06/2022EDI Enrollment Instructions Guide Module09/30/2022ePass is Available to Ease the Burden of Repeated Authentication When Calling Palmetto GBA's Provider Contact Center09/19/2022Notice of Transfer (TOB 8XC) Billing Job Aid09/16/2022RCD: North Carolina and Florida Transition Cycle 409/12/2022We Made Exciting Changes to Your Search Experience08/25/2022Hospice Quality Reporting Program (HQRP) Compliance08/22/2022COVID-19 Accelerated and Advance Payment: CAAP Debt Dispute Request Form08/22/2022COVID-19 Accelerated and Advance Payment: CAAP Debt Dispute Request Form08/12/2022Update to Hospice Payment Rates, Hospice Cap, Hospice Wage Index and Hospice Pricer for FY 202308/05/2022Payment Allowance Update for COVID-19 Monoclonal Antibody Therapy Q0222 Injection, Bebtelovimab, 175 mg08/05/2022Payment Allowance Update for COVID-19 Monoclonal Antibody Therapy Q0222 Injection, Bebtelovimab, 175 mg07/14/2022Hospice Notice of Change of Ownership (TOB 8XE) Billing Job Aid07/14/2022Hospice Notice of Change of Ownership (TOB 8XE) Billing Job Aid07/14/2022Hospice Notice of Change of Ownership (TOB 8XE) Billing Job Aid07/14/2022RCD: Ohio Transition to Cycle 505/10/20225CF36, 5FF36: Not Hospice Appropriate04/29/2022EDI Agreement and Enrollment Status Available on IVR04/22/2022Non-Cancer Length of Stay Rates04/19/2022Top Time-Saving Tools for Palmetto GBA Providers04/11/2022Hospices: Aggregate and Inpatient Caps under the Value-Based Insurance Design Model02/23/2022NEW: 2022 Billing for COVID-19 Vaccine and Monoclonal Antibody Products for Medicare Advantage Plan Patients02/10/20225CNOE: No Valid Election Statement Submitted02/10/20225CNER: The Election Statement Is Invalid01/24/2022RCD Tip for Request for Anticipated Payments and Notices of Admission10/18/2021Jurisdiction J (JJ) and Jurisdiction M (JM) Part A Redetermination (First Level Appeals) Form09/27/2021Medicare Clarifies Recognition of Interstate License Compacts Pathways09/17/2021Checklist for Timely Filing Extension09/17/2021Checklist for Timely Filing Extension09/17/2021Checklist for Timely Filing Extension09/09/2021Medicare Fee-for-Service (FFS) Response to the Public Health Emergency on the Coronavirus (COVID-19)09/09/2021Medicare Fee-for-Service (FFS) Response to the Public Health Emergency on the Coronavirus (COVID-19)08/31/2021Request for Anticipated Payment Versus Notice of Admission Job Aid08/23/2021Biden-Harris Administration Takes Additional Action to Protect America's Nursing Home Residents from COVID-1908/23/2021Biden-Harris Administration Takes Additional Action to Protect America's Nursing Home Residents from COVID-1908/19/2021eCheck Available August 24, 202108/19/2021eCheck Available August 24, 202108/12/2021Overlapping Claim Resolution Tips08/05/2021CMS COVID-19 Vaccine Toolkits06/04/2021Home Health LUPA Threshold: Bill Correctly05/19/2021Palliative Care vs. Hospice Care04/23/2021Part A East Qualified Independent Contractor (QIC) Telephone Discussion and Reopening Process Demonstration04/22/2021Medicare Enrollment Application Fee Refunds through EFT04/16/2021Assisted Suicide Funding Restriction Act of 1997 (P.L. 105-12)04/06/2021Repayment of COVID-19 Accelerated and Advance Payments Began on March 30, 202104/06/2021Repayment of COVID-19 Accelerated and Advance Payments Began on March 30, 202104/05/2021CAAP Repayments04/05/2021CAAP Repayments02/24/2021Billing for Services when Medicare is a Secondary Payer02/03/2021The Medicare Home Infusion Therapy (HIT) Benefit and Home Health Agencies01/26/2021Threshold for Filing a Medicare Low Utilization Cost Report01/21/2021Important Tax Information - 1099 Forms12/22/2020Protect Yourself: Avoid COVID-19 Vaccine Scams11/10/2020How To Recognize an SMRC Audit10/29/2020The Certified Provider Enrollment Process Loop08/09/2020eServices Profile Verification Timeframes08/03/2020Correcting Home Health Oasis Reason Code 37253 Under the Home Health Patient-Driven Groupings Model (PDGM)07/17/2020Can I Appeal My Claim Denial? Module07/17/2020Can I Appeal My Claim Denial? Module07/01/2020Home Health and Hospice Provider Outreach and Education Representatives04/30/20205CFTF - Face-to-Face Encounter Requirements Not Met03/18/2020Palmetto GBA's Commitment To The Community During COVID-1903/13/2020Medical Review Intent to Reopen Process for Non-Receipt of Medical Record Denials03/11/2020Ensure Required Patient Assessment Information for Home Health Claims03/10/2020Guidance for Infection Control and Prevention Concerning Coronavirus Disease 2019 (COVID-19) by Hospice Agencies03/10/2020Hospice Routine Home Care Targeted Probe and Educate (TPE) Refinement02/21/2020Accepting Payment from Patients with a Medicare Set-Aside Arrangement02/18/2020How to Use the Medicare Coverage Database02/06/2020Urgent Pre-Claim Review Message for Illinois Home Health Providers02/05/2020Interactive Voice Response (IVR) System Navigation - Are You Taking Advantage of Speech Recognition Benefits?11/25/2019Payments and Payment Adjustments under the Patient-Driven Groupings Model11/25/2019Overview of the Patient Driven Groupings Model11/22/2019Home Health Agencies (HHAs) Urged to Establish Access to the Internet Quality Improvement and Evaluation System (iQIES) By December 23, 201911/06/2019Notice of Election (NOE) Timely Filing and Exceptional Circumstance Guidelines11/06/2019Notice of Election (NOE) Timely Filing and Exceptional Circumstance Guidelines10/08/2019Bankruptcy08/29/2019Denials for Incorrect Billing of “Attending/Other” Physician Names and NPIs08/21/2019Medicare Coverable Services for Integrative and Nonpharmacological Chronic Pain Management07/11/2019Reduce Risk of Opioid Overdose Deaths by Avoiding and Reducing Co-Prescribing Benzodiazepines07/11/2019Medicare Plans to Modernize Payment Grouping and Code Editor Software07/03/2019Multi-Jurisdictional Pharmacogenomics in Psychiatry CAC Meeting Recording: June 26, 201905/23/2019Home Health Referrals05/15/20195CFIP - Invalid Plan of Care Submitted05/14/20195CFH4 - Initial Certification Not Signed05/14/20195CF91: Hospice GIP Reduction: Services Not Reasonable/Necessary05/14/20195CFH6: Initial Certification Not Timely05/14/20195CFH9: Physician Narrative Statement Not Present or Not Valid05/14/20195CFNP: No Plan of Care Submitted05/14/20195FFH9: Physician Narrative Statement Not Present or Not Valid02/08/2019Great News! Additional Documentation Requests (ADRs) Are Now Available Via eServices01/11/2019Advance Directives and the Home Health Plan of Care09/17/2018eServices: Eligibility Search Expansion!08/06/2018Medicare Diabetes Prevention Program Suppliers: Separate Medicare Enrollment07/18/2018Electing the Medicare Hospice Benefit05/03/2018Targeted Probe & Educate (TPE) Provider Contact04/13/2018Focus on a Plan of Care02/13/2018CMS Open Payments Data Website02/07/2018Provider Enrollment Email Communications01/31/2018eServices: Learn More About eCBR Video01/12/2018Credit Balance Reports: Submission Tips Meeting CMS Standards10/17/2016Home Health Certifying Physician Documentation Video